Iron Triage the shared inbox
Classify requests, identify urgency, and route each conversation to the right queue.
Customer Support AI EmployeeGive every customer a faster answer.
Give every customer a faster answer.
Keep the final say.
Build an AI employee that sorts incoming requests, prepares responses, and gathers the right context while your team keeps control of refunds, commitments, and sensitive conversations.
Start with one useful job
Give the repetitive work a clear owner.
Start with a job your team already understands. Iron Gorilla helps turn it into an AI employee with visible steps, connected tools, and review points.
Draft answers with context
Prepare helpful replies using approved business information and the history of the conversation.
Prepare refunds and exceptions
Collect the facts and draft the next step, then pause when a person needs to approve it.
Human control stays built in
Let the AI employee prepare the work. Keep the important decisions.
Approval thresholds
Set refund, credit, and exception limits that always require a person.
Approved sources
Keep answers grounded in the help content, policies, and customer data you choose.
Conversation history
Review what the AI employee read, drafted, and proposed before an action was taken.
Start with the inbox your team already shares.
Describe the support job, connect the right tools, and keep sensitive customer decisions under human control.