These Terms of Service are a legal agreement between Team Clarity, Inc. DBA Iron Gorilla (“Team Clarity,” “Iron Gorilla,” “we,” “us,” or “our”) and the person or entity agreeing to these Terms (“Customer,” “you,” or “your”). These Terms govern your access to and use of Iron Gorilla and related products, services, software, hosted environments, on-premise or private deployments, APIs, dashboards, documentation, support, professional services, and other offerings provided by Team Clarity.

By creating an account, using the Services, accepting an Order Form, or otherwise accessing Iron Gorilla, you agree to these Terms. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and that organization is the Customer. If you do not have that authority, you may not use the Services on behalf of that organization.

You must be at least 18 years old to use the Services.

1. The Services

Team Clarity provides Iron Gorilla, an enterprise AI governance and runtime platform (the "Services"). The Services may include hosted or private runtime environments, agent execution infrastructure, governance controls, policy enforcement, model proxying, reporting, logging, telemetry, integrations, dashboards, APIs, SDKs, documentation, support, and related software or services.

The Services are intended for business, enterprise, development, testing, and evaluation use. They are not intended for personal, household, or consumer use.

Certain Services may be provided through a free plan, trial, beta, preview, promotional access, enterprise Order Form, statement of work, or other written agreement. An "Order Form" means an ordering document, statement of work, sales order, online checkout flow, or other written or electronic agreement between Team Clarity and Customer that references these Terms and specifies the Services, fees, term, or other commercial terms. If there is a conflict between these Terms and a signed Order Form, the Order Form controls for that Customer only, unless the Order Form says otherwise.

2. Accounts, Organizations, and Responsibility

You are responsible for all activity under your account and under any organization, workspace, project, deployment, agent, workflow, API key, credential, integration, or user associated with your account.

If you are the account owner, administrator, or organization owner, you are responsible for your users, permissions, role assignments, configurations, connected systems, credentials, agents, policies, approval workflows, and usage. This responsibility applies even if the activity was performed by your employees, contractors, agents, service accounts, automated workflows, compromised credentials, or misconfigured systems.

You must keep account credentials secure and promptly notify Team Clarity of any unauthorized access, compromised credentials, unintended agent activity, data exposure, misconfigured workflows, security incident, suspected misuse, or other event that may affect the Services or Customer Data.

Team Clarity may require multi-factor authentication, security controls, account verification, domain verification, payment verification, or other safeguards as a condition of access.

3. Free Plans, Trials, and Evaluation Access

Free plans, trials, sandbox accounts, evaluation access, promotional access, and similar offerings are provided for evaluation and business-assessment purposes only.

Team Clarity may limit, modify, throttle, suspend, or discontinue free or evaluation access at any time. This may include limits on users, organizations, agents, integrations, connected systems, models, compute, credits, logs, exports, regions, support, retention, API access, or available features.

Free and evaluation access is provided without any service-level commitment, support commitment, data-retention commitment, uptime commitment, or production-use commitment. Team Clarity may suspend, disable, or delete inactive free accounts and associated data.

4. Shared Responsibility Model

Team Clarity is responsible for providing the Services as described in these Terms and any applicable Order Form.

You are responsible for how you configure, authorize, and use the Services. This includes deciding what data to submit, what systems to connect, what users to authorize, what agents to deploy, what actions agents may take, what policies to configure, what approvals to require, what outputs to use, and how the Services are used in your business.

You are responsible for maintaining appropriate human review, business controls, security controls, legal review, compliance controls, and approval workflows for your use case.

Team Clarity does not control your internal policies, your connected systems, your users, your instructions, your prompts, your approval decisions, your credentials, or your downstream use of outputs or actions.

5. AI Features, Agents, Outputs, and Actions

The Services may enable you to create, configure, govern, monitor, or execute AI agents, workflows, model calls, automated decisions, tool calls, and actions in connected systems.

You acknowledge that AI-generated outputs, automated workflows, and model-assisted actions may be incomplete, inaccurate, unexpected, or unsuitable for a particular use case. Outputs may vary based on your data, prompts, configurations, policies, approvals, integrations, selected models, and third-party provider behavior.

You are responsible for reviewing and validating outputs before relying on them. You are responsible for all decisions, approvals, instructions, workflows, and actions taken through your account or by agents configured under your account.

If an agent, workflow, or integration reads, writes, modifies, deletes, sends, executes, purchases, updates, or otherwise acts in a connected system, that activity is deemed authorized by you to the extent enabled by your account, users, agents, configurations, policies, credentials, or instructions.

Team Clarity is not responsible for losses, errors, business impacts, compliance issues, data changes, messages, transactions, or other consequences resulting from Customer-authorized agents, workflows, outputs, configurations, integrations, or actions.

6. Third-Party Models and Model Providers

The Services may proxy, route, transform, inspect, log, or otherwise process requests and responses involving third-party AI models, model providers, cloud providers, infrastructure providers, data processors, and other third-party services.

Team Clarity may support providers such as OpenAI, Anthropic, and other providers from time to time. Supported providers, models, features, prices, rate limits, regions, and capabilities may change at any time.

Unless Team Clarity expressly enables a bring-your-own-key feature in writing, Customer may not use its own model provider keys through the Services.

You authorize Team Clarity to transmit Customer Data, prompts, outputs, metadata, and related information to supported third-party providers as necessary to provide the Services. Team Clarity is not responsible for third-party provider outages, latency, model behavior, pricing changes, API changes, rate limits, data handling, errors, or discontinued services.

7. Third-Party Integrations and Connected Systems

You may connect third-party systems to the Services only if you have the legal right and authority to do so.

By connecting a third-party system, you authorize Team Clarity to access, transmit, read, write, modify, delete, send, execute, or otherwise interact with that system as configured by you, your users, your agents, your credentials, your workflows, or your policies.

Team Clarity may limit, disable, suspend, or modify integrations based on plan level, security risk, privacy risk, fraud risk, legal risk, operational risk, provider limitations, usage levels, performance impact, or other platform-integrity concerns.

Team Clarity is not responsible for third-party systems, third-party APIs, provider outages, permission errors, API changes, rate limits, data corruption in third-party systems, or downstream consequences of customer-authorized integrations.

8. Customer Data

“Customer Data” means data, prompts, files, content, configurations, inputs, outputs, logs, credentials, metadata, and other materials submitted to, generated through, processed by, or made available through the Services by or on behalf of Customer.

As between Customer and Team Clarity, Customer owns Customer Data. Customer grants Team Clarity a worldwide, non-exclusive license to host, process, transmit, display, store, log, analyze, secure, troubleshoot, support, and otherwise use Customer Data as necessary to provide, operate, maintain, secure, improve, and enforce the Services.

Team Clarity will not use Customer Data to train third-party foundation models. Team Clarity may use aggregated, anonymized, or de-identified usage data, telemetry, performance data, security data, operational data, and statistical information to improve the Services, develop new features, perform analytics, detect abuse or threats, benchmark performance, and operate our business.

You represent that you have all rights, consents, permissions, notices, and legal bases necessary to provide Customer Data to Team Clarity and to use the Services as configured.

9. Sensitive and Regulated Data

You may not submit, process, store, transmit, or expose highly regulated or sensitive data through the Services unless expressly authorized in a signed Order Form, data processing agreement, business associate agreement, security addendum, or other written agreement with Team Clarity.

This includes protected health information, payment card data, cardholder data, CUI, FCI, export-controlled data, classified information, government-regulated data, children’s data, biometric data, genetic data, precise geolocation data, and other categories of sensitive or regulated data requiring special contractual, technical, or legal controls.

If you submit sensitive or regulated data without written authorization, you remain solely responsible for that data and any resulting legal, regulatory, contractual, security, or compliance consequences.

10. Data Regions, Hosting, and Control Plane

Team Clarity may offer multiple compute, hosting, and control-plane regions, including regions in the United States, European Union, and Asia-Pacific. Region availability may vary by plan, Order Form, deployment type, provider, and feature.

Unless expressly stated in an Order Form, Team Clarity does not guarantee strict data residency, regional isolation, or processing solely within a selected region. Team Clarity may process data in other locations as necessary for support, security, backups, subprocessors, legal compliance, incident response, billing, telemetry, model provider access, and service operations.

Private, on-premise, dedicated, or customer-managed deployments are governed by the applicable Order Form. Such deployments may depend on Team Clarity’s shared control plane for licensing, telemetry, billing, updates, policy services, security monitoring, feature enablement, model proxying, or service operation. You may not disable, block, interfere with, or circumvent required control-plane communications unless expressly permitted in writing.

11. Logs, Traces, Telemetry, and Retention

The Services may generate logs, traces, events, prompts, outputs, policy decisions, model calls, tool calls, integration activity, administrative activity, security events, telemetry, and related operational records.

Team Clarity may access, review, analyze, preserve, and use these records to provide support, operate the Services, enforce these Terms, investigate incidents, prevent abuse, comply with law, protect users, protect the Services, improve reliability, troubleshoot issues, and support billing.

Logs and audit records are operational records. Team Clarity does not guarantee that logs are complete, immutable, legally sufficient, or that they capture every external event, unless expressly stated in an Order Form.

Upon termination, account access may be disabled. Customer Data may remain in backups, logs, archives, security systems, legal holds, billing records, and other retention systems until applicable retention periods expire. Export rights are subject to plan limits, technical availability, and applicable law.

12. Security

Team Clarity will use commercially reasonable technical and organizational measures designed to protect the Services. You are responsible for configuring and using the Services securely.

You may not attempt to bypass, disable, weaken, probe, scan, attack, or interfere with the security, access controls, rate limits, policies, model controls, telemetry, logging, billing, licensing, or enforcement mechanisms of the Services.

You may not perform reverse engineering, scraping, benchmarking, vulnerability testing, penetration testing, red-team testing, stress testing, load testing, security testing, or similar activity against the Services without Team Clarity’s prior written permission.

13. Acceptable Use

You may not use the Services to:

(a) violate law, contracts, third-party rights, or platform policies;

(b) engage in fraud, deception, phishing, credential theft, spam, malware, botnets, evasion, unauthorized access, or security abuse;

(c) generate, assist, or deploy malicious code, exploit instructions, vulnerability exploitation, or cyber abuse;

(d) unlawfully collect, process, identify, track, monitor, or surveil individuals;

(e) impersonate others or misrepresent affiliation, authority, or identity;

(f) make regulated decisions in credit, employment, housing, insurance, education, healthcare, legal, financial, or similar contexts without appropriate human review and legal compliance;

(g) use the Services or any information derived from the Services (including outputs, telemetry, benchmarks, or documentation) to develop, train, improve, benchmark, or operate a competing AI governance, runtime, orchestration, model proxy, compliance, observability, policy, or agent-execution platform;

(h) use the Services for weapons-related, military targeting, law enforcement surveillance, emergency response, critical infrastructure control, or other high-risk use without Team Clarity’s express written approval;

(i) process sensitive or regulated data without written approval where required by these Terms;

(j) resell, sublicense, white-label, distribute, or provide managed services using the Services without a separate written partner agreement;

(k) interfere with the Services or other customers’ use of the Services.

Team Clarity may investigate suspected violations and may suspend or terminate access if it believes a violation has occurred or may occur.

14. High-Risk Use

The Services are not designed to be the sole basis for decisions or actions involving death, personal injury, emergency response, critical infrastructure, weapons, law enforcement action, healthcare diagnosis or treatment, legal advice, financial advice, credit decisions, employment decisions, housing decisions, or other high-risk contexts.

You are responsible for ensuring that any use of the Services in high-risk or regulated contexts includes appropriate human review, professional oversight, testing, monitoring, approvals, and legal compliance.

15. Fees, Credits, and Payment

Paid Services may be billed through platform fees, subscriptions, usage fees, compute charges, model charges, token charges, DLP or policy-service charges, integration charges, support fees, professional services fees, or other fees described at checkout, in the Services, or in an Order Form.

Team Clarity may offer prepaid credits for eligible metered Services. Credits are not currency, stored value, a bank balance, a gift card, or a cash equivalent. Credits may be used only for eligible Services as determined by Team Clarity.

Credits expire 12 months after purchase unless Team Clarity states otherwise. Credits are non-transferable and are associated with the organization designated by Team Clarity’s systems. Credits may not be transferred between organizations, workspaces, subsidiaries, accounts, users, or customers.

Credits are non-refundable except where required by law. Unused credits are not refunded upon termination, suspension, cancellation, account closure, plan downgrade, or expiration. Promotional or free credits may expire sooner, may be revoked at any time, and have no cash value.

Team Clarity may determine credit consumption based on its usage records. Team Clarity’s usage records are controlling absent manifest error. Customer may dispute usage records in good faith within thirty (30) days of the applicable invoice or billing event by written notice to Team Clarity, and the parties will work in good faith to resolve the dispute.

Team Clarity may change prices, rates, credit consumption, model pricing, compute pricing, token pricing, markup, or usage calculations on at least thirty (30) days' prior notice, effective at the start of the next renewal term. Notwithstanding the foregoing, Team Clarity may change pass-through fees from third-party providers (including model, compute, and infrastructure providers) immediately and without prior notice where the upstream provider has changed pricing, availability, or cost.

If you run out of credits, fail to pay, exceed limits, or incur usage beyond available credits, Team Clarity may suspend, throttle, disable, degrade, or limit access to the Services, including agents, model calls, workflows, integrations, APIs, or deployments.

You are responsible for taxes, duties, and similar governmental charges. Fees are non-refundable except where required by law or expressly stated in an Order Form.

16. Subscriptions and Renewals

Paid subscriptions renew automatically unless canceled before the renewal date, unless an Order Form states otherwise. Renewal terms, pricing, committed usage, minimums, discounts, cancellation deadlines, and credit treatment may vary by Order Form.

You authorize Team Clarity and its payment processors to charge applicable fees, taxes, renewals, usage charges, overages, and other amounts using your selected payment method.

Team Clarity may suspend or terminate access for nonpayment, failed payment, chargeback, suspected fraud, excessive usage, or billing risk.

Where required by law, Team Clarity will provide applicable disclosures, consent flows, notices, and cancellation mechanisms for recurring subscriptions.

17. Professional Services

Team Clarity may provide implementation, onboarding, integration, configuration, policy design, agent design, compliance support, training, advisory, custom development, or other professional services under a statement of work or Order Form.

Ownership of professional services deliverables will be governed by the applicable SOW. Unless an SOW expressly states otherwise, Team Clarity retains all rights in its platform, software, tools, templates, methods, scripts, connectors, workflows, policies, frameworks, pre-existing materials, improvements, derivative works, know-how, and generalized learnings.

Customer owns Customer Data and customer-specific materials, subject to Team Clarity’s underlying rights.

18. Intellectual Property

Team Clarity owns the Services, Iron Gorilla, software, APIs, SDKs, documentation, dashboards, interfaces, designs, models of operation, governance technology, runtime technology, policy systems, DLP systems, telemetry systems, logging systems, connectors, templates, workflows, improvements, derivative works, and related intellectual property.

Subject to these Terms, Team Clarity grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription or evaluation period.

You may not copy, modify, reverse engineer, decompile, disassemble, scrape, resell, sublicense, host, provide, or use the Services except as expressly permitted by these Terms. You may not use the Services to build, train, improve, benchmark, operate, or support a competing product or service.

If you provide feedback, suggestions, ideas, requests, or recommendations, Team Clarity may use them without restriction, compensation, or obligation.

Subject to Team Clarity’s rights and third-party restrictions, Customer owns its prompts and outputs. Team Clarity does not guarantee that outputs are unique, protectable, accurate, or free from third-party claims.

19. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that should reasonably be understood to be confidential, including product plans, pricing, security information, technical information, business information, Customer Data, credentials, logs, and non-public documentation.

The receiving party may use Confidential Information only to perform or receive the Services and may disclose it only to personnel, contractors, advisors, subprocessors, investors, acquirers, or service providers who need to know it and are subject to confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed without use of Confidential Information, or lawfully received from a third party.

Confidentiality obligations last for five years after disclosure, except that trade secrets, credentials, security information, and highly sensitive information remain protected for as long as they remain confidential under applicable law.

Team Clarity may disclose information when required by law, subpoena, court order, regulator, law enforcement request, legal process, national security request, or where Team Clarity believes disclosure is necessary to protect rights, safety, security, users, the public, or the Services. Team Clarity may notify Customer where legally permitted but does not guarantee notice.

20. Privacy and Data Processing

Team Clarity’s Privacy Policy explains how Team Clarity collects and uses personal information. If applicable law requires a data processing agreement, the parties may enter into Team Clarity’s DPA or another written agreement approved by Team Clarity.

To the extent Team Clarity processes personal data on Customer’s behalf, Customer is responsible for providing required notices, obtaining required consents, establishing a legal basis for processing, responding to data subject requests, and ensuring that its use of the Services complies with applicable privacy and data protection laws.

21. Beta and Preview Features

Team Clarity may offer beta, preview, alpha, experimental, limited-release, early-access, or pre-release features. These features are provided “as is,” without warranties, support commitments, uptime commitments, retention commitments, security commitments beyond Team Clarity’s baseline practices, or any obligation to continue offering them.

Team Clarity may modify, suspend, restrict, or discontinue beta or preview features at any time.

22. Suspension and Termination

Team Clarity may suspend, limit, throttle, disable, or terminate access to any account, user, organization, workspace, agent, workflow, integration, model, API key, deployment, region, feature, or action path if Team Clarity believes it may create legal, security, privacy, fraud, abuse, billing, reliability, availability, performance, third-party-provider, reputational, or operational risk.

Team Clarity may also suspend or terminate access for breach of these Terms, nonpayment, chargebacks, excessive usage, violation of law, violation of acceptable use restrictions, suspected unauthorized access, or risk to other customers or the Services.

Upon termination, your right to use the Services ends. Access to Customer Data may be disabled. Team Clarity may retain data as described in these Terms.

Sections relating to payment, credits, intellectual property, confidentiality, log and data retention, disclaimers, liability limits, indemnification, export controls, dispute resolution, and miscellaneous provisions survive termination.

23. Disclaimers

The Services are provided “as is” and “as available” to the maximum extent permitted by law.

Team Clarity disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, uninterrupted operation, error-free operation, and suitability for any particular use case.

Team Clarity does not warrant that the Services will prevent all AI errors, security incidents, compliance violations, data loss, unauthorized actions, harmful outputs, misconfigurations, policy failures, or third-party system issues.

Team Clarity does not control third-party model providers, cloud providers, integrations, customer systems, internet routing, upstream APIs, or customer-authorized agents and workflows.

24. Limitation of Liability

To the maximum extent permitted by law, Team Clarity’s total liability arising out of or relating to these Terms or the Services will not exceed the greater of $1,000 or the fees paid by Customer to Team Clarity for the Services giving rise to the claim during the twelve months before the event giving rise to liability.

To the maximum extent permitted by law, Team Clarity will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, punitive, or similar damages, or for lost profits, lost revenue, lost savings, business interruption, loss of goodwill, loss of data, replacement services, downstream claims, or third-party system impacts, even if Team Clarity has been advised of the possibility of such damages.

The limitations in this section apply regardless of legal theory, whether contract, tort, negligence, strict liability, statute, or otherwise, and even if a remedy fails of its essential purpose.

The liability cap does not limit Customer’s payment obligations, indemnification obligations, breach of use restrictions, misuse of the Services, violation of Team Clarity intellectual property rights, or unauthorized use of the Services.

25. Indemnification

Customer will defend, indemnify, and hold harmless Team Clarity and its officers, directors, employees, contractors, affiliates, agents, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to Customer Data, prompts, outputs, agents, workflows, configurations, connected systems, credentials, users, use of the Services, breach of these Terms, violation of law, violation of third-party rights, regulated use, sensitive data, employment/health/financial/legal decisions, or customer-authorized actions.

For paid Services, Team Clarity will defend Customer against a third-party claim alleging that the unmodified Services, as provided by Team Clarity, infringe that third party’s intellectual property rights, and will pay amounts finally awarded or agreed in settlement. This obligation does not apply to claims arising from (i) Customer Data, (ii) Customer's modifications to the Services, (iii) combinations of the Services with products or systems not provided by Team Clarity where the claim would not have arisen but for that combination, (iv) use of beta or free Services, (v) Customer's failure to use updates or corrections made available by Team Clarity, or (vi) use of the Services in violation of these Terms.

Team Clarity’s indemnity obligations are subject to the liability limits in these Terms.

26. Publicity

Team Clarity may use Customer’s name, logo, trademarks, and general description of Customer’s use of the Services in customer lists, websites, presentations, pitch decks, investor materials, marketing materials, and sales materials.

27. Copyright Complaints

If you believe content available through the Services infringes your copyright, you may send a notice to Team Clarity at legal@teamclarity.ai with the information required by applicable law, including identification of the copyrighted work, identification of the allegedly infringing material, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the information is accurate, and your physical or electronic signature.

Team Clarity may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate.

28. Export Controls and Sanctions

You may not use, export, re-export, transfer, or access the Services in violation of U.S. export control laws, sanctions laws, or similar laws. You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction, or if you are listed on a restricted-party list.

You may not use the Services for prohibited military, weapons, intelligence, surveillance, or other restricted end uses without Team Clarity’s prior written approval and all required legal authorizations.

29. Changes to the Services or Terms

Team Clarity may modify the Services at any time, including features, models, integrations, regions, limits, pricing, credits, usage calculations, APIs, documentation, and supported providers.

Team Clarity may update these Terms from time to time. For material changes that are adverse to Customer, Team Clarity will provide at least thirty (30) days' prior notice by email or in-product notification before the changes take effect. For non-material changes, updated Terms will be effective when posted or otherwise made available, unless a later date is stated. Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms. Notwithstanding the foregoing, for Customers under an active Order Form, the version of these Terms in effect as of the Order Form's effective date controls for the duration of the then-current subscription term, unless the Order Form states otherwise.

30. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction and venue of those courts.

To the maximum extent permitted by law, each party waives any right to a jury trial. To the maximum extent permitted by law, disputes must be brought on an individual basis and not as part of a class, collective, representative, or similar proceeding.

31. Miscellaneous

Notices. Legal notices to Team Clarity must be sent to legal@teamclarity.ai and to Team Clarity, Inc., 1111B S Governors Ave #41605, Dover, Delaware 19904. Notices to Customer will be sent to the email address associated with the Customer's account or, where applicable, to the notice address in the Order Form. Notices are deemed received on delivery if sent by email, and three business days after dispatch if sent by mail.

You may not assign these Terms without Team Clarity's prior written consent. Team Clarity may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or by operation of law.

Team Clarity is not liable for delay or failure caused by events beyond its reasonable control, including outages, labor disputes, war, terrorism, government action, natural disasters, internet failures, cloud provider failures, model provider failures, third-party API failures, power failures, or security incidents. If such an event materially impairs the Services for more than sixty (60) consecutive days, either party may terminate the affected Services on written notice, and Team Clarity will refund any prepaid, unused fees for the affected Services on a pro rata basis.

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision is not a waiver.

These Terms, together with any applicable Order Form, SOW, DPA, Privacy Policy, acceptable use terms, security terms, or other incorporated document, are the entire agreement between the parties regarding the Services.

32. Contact

Team Clarity, Inc.
1111B S Governors Ave #41605
Dover, Delaware 19904
legal@teamclarity.ai